Full terms, conditions, and policies for using the Kriay platform. Please read and understand the complete terms carefully before registering.
These terms and conditions were last updated in October 2026. Kriay reserves the right to change, amend, or update these terms at any time. Changes will take effect as soon as they are published on the website.
By using the Kriay website you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in full. If you do not agree with any part of these terms, please do not use the Kriay platform. This agreement constitutes a legally binding contract between you and Kriay. By registering on the Kriay platform or using any service you are expressing your consent to these terms.
You must be at least 18 years old to use the Kriay platform. If you have not reached the legal age of majority in your country, you may not use any of Kriay's services. By registering you are declaring that you are legally an adult and that online gaming and betting is legally permitted in your area. Kriay strictly prohibits use of the platform by minors and if any minor account is detected, that account will be immediately suspended and all funds will be forfeited. You must provide the necessary documents to verify your age.
Kriay services are available in certain countries and regions. If you access Kriay from an area where online gaming or betting is prohibited or restricted, you may not use the platform. Kriay is not responsible for use of the platform from prohibited areas and in such cases Kriay reserves the right to close accounts and withhold funds. It is your responsibility to ensure that using Kriay services is legal in your region.
Kriay reserves the right to change these terms and conditions at any time. Amended terms will take effect as soon as they are published on the website. It is your responsibility to review this page regularly and stay informed of any changes. Continuing to use Kriay after changes means you accept the new terms. If you do not agree with the amended terms, you must stop using the platform immediately.
To bet or play games on the Kriay platform you must create an account. During registration you must provide accurate, complete, and current information. Providing false or misleading information is a violation of the terms and may result in your account being suspended or cancelled. The information you provide must be your own and you may not register on behalf of any other person. Kriay permits only one account per individual.
Kriay complies with international regulatory standards and implements KYC (Know Your Customer) procedures. You may be required to provide documents to verify your account such as photo ID (national ID card, passport, or driving licence), proof of address (utility bill or bank statement), and payment method verification. Kriay reserves the right to restrict or suspend your withdrawal until verification is complete. Failure to verify your account may result in account closure.
It is your responsibility to keep your Kriay account and login information confidential. Do not share your username and password with anyone. Immediately notify Kriay customer support if you suspect any unauthorised access or security breach of your account. You are responsible for all activity on your account, even if it is unauthorised. Kriay accepts no liability for your account security if you fail to keep your login information secure.
Each player may create and maintain only one Kriay account. Creating or using multiple accounts is strictly prohibited and is a serious violation of the terms. If Kriay detects that a player is maintaining multiple accounts, all accounts will be closed immediately, all winnings will be cancelled, and funds will be forfeited. This prohibition also applies to individuals sharing households, addresses, and IP addresses.
Kriay reserves the right to suspend or close any account at any time for any reason or without reason. If you violate any part of these terms, engage in fraudulent activity, or exhibit suspicious behaviour, your account may be suspended or closed. In the event of account closure, Kriay may refund any unused deposits and legitimate winnings, but any bonuses and winnings derived from bonuses will be forfeited. If you wish to close your account voluntarily, contact customer support.
Registering at Kriay is easy and fast. Create your account and start playing in just a few steps.
Your security is our priority. The KYC process ensures that only legitimate players can use Kriay.
Your personal information is protected with the highest level of encryption and is not shared with third parties.
Kriay supports various payment methods including mobile banking, bank transfer, debit/credit cards, and e-wallets. All deposits must be made in your own name and from your own payment method. Third-party payments are strictly prohibited and may result in your account being closed. All deposit transactions are instant and secure. Kriay does not charge any fees for deposits, but your payment provider may apply fees. Minimum deposit amounts may vary depending on payment method.
Kriay provides players with fast and secure withdrawals. Withdrawal requests are typically processed within 24 to 48 hours, although first-time withdrawals may take longer due to additional verification. Withdrawals must be made to the payment method from which the deposit was made. If the original payment method is not available, an alternative method may be used. Kriay requires account verification to be complete before processing withdrawals. Minimum and maximum withdrawal limits depend on payment method and player status.
To withdraw you must have sufficient balance in your account and meet all bonus wagering requirements. Bonus funds and winnings from bonuses can only be withdrawn when all playthrough conditions are met. Kriay may apply daily, weekly, and monthly withdrawal limits that vary depending on the player's VIP tier. Kriay reserves the right to review and delay any suspicious or unusual withdrawal requests. In the case of large winnings, withdrawals may be paid in instalments.
Kriay follows strict anti-money laundering (AML) policies and complies with all international regulatory requirements. All transactions are monitored for suspicious activity. You may be asked to provide additional documents to verify the source of your funds. If Kriay believes that an account is being used for money laundering or other illegal activity, the account will be suspended immediately and the relevant authorities will be notified. Kriay has a legal obligation to report all suspicious transactions.
Kriay supports various currencies and players can create accounts in their preferred currency. Once a currency is selected it cannot be changed. Kriay generally does not charge any fees for deposits or withdrawals, but third-party payment providers may apply their own fees. If any currency conversion is required, the current exchange rate will apply. Kriay reserves the right to charge administrative fees for excessively small transactions.
Only use your own payment method. Using third-party payments may result in your account being closed and all funds forfeited. All transactions are monitored and any suspicious activity is reported.
All bets must be placed before the event starts unless live betting applies. Once a bet is confirmed it cannot be cancelled or changed. Kriay reserves the right to void any erroneous bets, bets made due to technical errors, or bets made with obviously incorrect odds. Your bet history is available in your account and you can review it at any time. Minimum and maximum bet limits vary depending on the type of game and the sport or game. Kriay reserves the right to change betting limits at any time.
Kriay offers competitive odds that change according to market conditions. All odds are determined based on the odds displayed at the time of bet placement. For live betting, odds change in real-time and the odds at the time of your bet confirmation will apply. Kriay reserves the right to correct incorrect odds due to obvious errors or technical issues. Maximum payout limits may apply and depend on the type of game and event. All winnings are immediately credited to your account balance.
Kriay sources all casino games and slots from recognised game providers who have received fairness and randomness certification. All games use a Random Number Generator (RNG) that is regularly audited by independent testing agencies. Each game's RTP (Return to Player) percentage is displayed in the game information and represents the long-term theoretical payout. Kriay cannot influence or manipulate any game outcome. All game results are final and cannot be changed. Live dealer games are broadcast in real-time and conducted by professional dealers.
All bets are settled after the event is completed based on official results. For sports bets, the result declared by the official governing body is final. If an event is cancelled or postponed, bets may be voided and stakes refunded unless otherwise stated in the specific game rules. Kriay reserves the right to correct obvious errors in bet settlement. If you dispute any bet settlement, contact customer support within 30 days of the result being declared. No complaints will be accepted after that deadline.
The following activities are strictly prohibited and may result in account closure and forfeiture of funds: bonus abuse, collusion or syndicate betting, arbitrage betting, use of automated betting software or bots, betting on match-fixing or insider information, account sharing or transfer, initiating chargebacks or payment disputes unfairly, and exploiting platform vulnerabilities or bugs. Kriay reserves the right to investigate suspicious or unusual betting patterns and will report any fraudulent activity to law enforcement authorities.
Kriay offers the best odds in the market that maximise your chances of winning and deliver better returns.
All games use certified RNG and are independently audited to ensure complete fairness.
Bets are settled quickly and winnings are immediately credited to your account without delay.
Kriay offers various bonuses and promotions, each with its own specific terms. All bonuses are for personal use only and may be claimed once per person, household, address, or IP address. Bonus abuse is strictly prohibited and may result in forfeiture of bonuses and related winnings. You must read and understand the specific bonus terms before accepting a bonus. Bonus funds are separate from real money and must meet wagering requirements before withdrawal. Kriay reserves the right to change, suspend, or cancel any bonus at any time.
All bonuses come with wagering or playthrough requirements that you must meet before you can withdraw the bonus and winnings derived from the bonus. Wagering requirements are typically expressed as a multiplier of the bonus amount (e.g. 30x, 40x). Not all games contribute equally to wagering requirements - slots typically contribute 100%, table games may contribute less, and some games may be excluded entirely. There is a deadline to meet wagering requirements (typically 30 days), after which the bonus and related winnings will be forfeited. Wagering progress can be tracked in your account.
When playing with an active bonus, maximum bet limits apply (typically BDT 500 or equivalent per bet or spin). Exceeding this limit may result in cancellation of the bonus and related winnings. Some games may be restricted from play with bonus funds. Bonus funds may only be used for betting and gaming and cannot be transferred to other accounts. If you withdraw before completing wagering requirements, all bonus funds and winnings derived from bonuses will be forfeited. Bonus maximum win limits may apply as specified in the bonus terms.
Kriay offers a VIP and loyalty programme that rewards regular players. The more you play, the more points you earn that you can redeem for cash, bonuses, or other rewards. VIP members receive exclusive benefits such as higher withdrawal limits, personal account manager, special bonuses, and invitations to events. VIP tiers are based on your playing activity and you must remain active to maintain your status. Kriay reserves the right to change the terms of the VIP programme and may modify benefits at any tier at any time.
Kriay reserves the right to cancel, suspend, or modify any promotion at any time for any reason. If any promotion is provided erroneously or is abused, Kriay may retrospectively forfeit bonuses and related winnings. Claiming promotions using multiple accounts or abusing promotions in collusion with other players is strictly prohibited. Promotional offers cannot be combined with any other offer unless expressly stated. Kriay reserves the right to restrict promotional participation or exclude specific players.
Always read the terms before claiming a bonus. Understand wagering requirements, maximum bet limits, and game contributions. Select bonuses that suit your playing style and preferences and play responsibly.
Kriay is strongly committed to responsible gaming and player protection is our top priority. Online betting and gaming should be for entertainment, not a way to make money. Kriay provides players with various tools and resources so they can control their gaming activity and prevent problem gambling. If you feel your gaming is getting out of control or having a negative impact on your life, please seek help immediately.
Kriay provides players with the option to take self-exclusion or time-out. Time-out allows you to temporarily suspend your account from 24 hours to 6 weeks. Self-exclusion allows you to close your account for a minimum of 6 months to permanently. During self-exclusion you will not be able to access your account and will not receive any promotional materials. Self-exclusion is irreversible and cannot be lifted until the selected period has ended. You can request self-exclusion or time-out through customer support or from your account settings.
Kriay allows you to set daily, weekly, or monthly deposit limits so you can control your spending. You can lower your limits at any time and they will take effect immediately. Increasing limits will be subject to a 24-72 hour cooling-off period. You can set loss limits and session time reminders that will alert you when you lose a specified amount or play for a certain time. Use these tools to play responsibly and stay within your budget. Remember that gaming should be within your means and never play with money you cannot afford to lose.
Signs of problem gambling include: playing to recover lost money (chasing losses), spending more than you can afford, lying about or hiding gaming, neglecting family and work, borrowing money for gaming, feeling guilt or anxiety, and being unable to stop or reduce gaming. If you or someone you know experiences these signs, please seek professional help. Kriay works with local and international problem gambling support organisations and can direct players in need to resources.
Kriay strictly prohibits use of the platform by anyone under 18 years of age. Parents are encouraged to monitor their children's online activity and prevent access to gaming sites. Consider installing parental control software on your devices. Kriay verifies age during registration and conducts additional checks if use of accounts by minors is suspected. If any minor account is discovered, it will be closed immediately and all funds will be forfeited. Any adult who facilitates gaming for minors may face legal consequences.
Kriay collects and processes your personal information to provide you with services, manage your account, process transactions, and comply with regulatory requirements. Information we collect includes your name, address, date of birth, contact details, payment information, and account activity. Your data will be used only for legitimate business purposes and will not be shared with third parties without your consent unless required by law. Please read our privacy policy for detailed information.
Kriay uses advanced security measures to protect your personal and financial information. All sensitive data is encrypted using industry-standard SSL (Secure Socket Layer) encryption. Our servers and databases are housed in secure facilities and protected from unauthorised access. We conduct regular security audits and vulnerability testing. However, no online system is completely secure and Kriay cannot be held responsible for any data breaches or cyber attacks beyond our reasonable control.
Kriay website uses cookies and similar tracking technologies to improve your browsing experience, analyse site performance, and deliver targeted advertising. You can manage and disable cookies through your browser settings, but this may affect some functionality of the site. We may use third-party services such as Google Analytics for analytical purposes. These services have their own privacy policies and we are not responsible for their data collection practices.
Kriay retains your personal information for as long as necessary to provide you with services and comply with legal and regulatory obligations. If you close your account, your data will be retained for a minimum of 5 years to comply with anti-money laundering and gambling regulation requirements. You may request access to, correction of, or deletion of your data through customer support, subject to legal and regulatory restrictions. We will process your request within 30 days.
The Kriay website may contain links to third-party websites and services. We are not responsible for the content or privacy practices of these external sites. When you click on a third-party link, you are leaving Kriay and proceeding at your own risk. We recommend that you read the privacy policy and terms of any website you visit. Kriay will not be liable for any loss or damage caused by third-party sites.
If you have any complaints or concerns about Kriay services, please first contact our customer support team via email or live chat. All complaints are taken seriously and investigated fairly and promptly. We will acknowledge your complaint within 48 hours of receiving it and aim to provide a resolution within 14 days. Complex cases may take longer and we will keep you informed of progress. Please provide as much detail as possible when submitting your complaint including your account number, transaction details, and relevant screenshots or documents.
If we cannot resolve a dispute at customer support level, you may request to escalate the matter to senior management. Kriay endeavours to resolve all disputes in good faith and in accordance with applicable law and industry best practices. If no internal resolution can be reached, you may have the right to refer the matter to an independent alternative dispute resolution (ADR) service or arbitration. Kriay is committed to abiding by the decisions of recognised ADR bodies. You always retain the right to contact the appropriate regulatory authority or legal adviser in your jurisdiction.
Kriay will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the platform. This includes but is not limited to loss of profits, loss of data, or business interruption. Kriay is not responsible for technical failures, server downtime, or other circumstances beyond our reasonable control. In any event, Kriay's maximum liability will be limited to the lesser of your current balance in your account or the total amount you deposited at Kriay in the 6 months preceding your claim.
These terms and conditions and any dispute between Kriay and players will be governed by and construed in accordance with the laws of the jurisdiction of Kriay's operating licence. You and Kriay agree to submit to the exclusive jurisdiction of the courts of that jurisdiction. If any part of this agreement is deemed illegal, invalid, or unenforceable, that provision will be severed and the remaining terms will remain in full force and effect.
For any questions, concerns, or complaints you can contact Kriay customer support through the following channels: email, live chat (available 24/7), or through our online contact form. Our support team provides multilingual assistance and is available 24 hours a day, seven days a week. We are committed to responding to all enquiries quickly and professionally. For best assistance, please have your account details and relevant information ready when contacting us.
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